I’ve been buying a fair amount of make up lately. Trying to teach myself how to apply makeup without it looking silly. Up until now, the only makeup I wear is eyeliner and occasionally some lipstick. I just thought it was time I learned how to give myself the glamorous look when the mood strikes. Sounds harmless right, yeah, until you’re spending upwards of $9 a piece on this makeup that may or may not work out for you. In the past few weeks I’ve bought several items, most of which I don’t like. It never occurred to me that I could return it. Well, you can!! Not everywhere but most places. Good news right? Here’s a partial list of places that will accept returns on opened beauty products, as told by Fashionista:
CVS: The retailer’s 100% Satisfaction Guarantee and Beauty Guarantee policies allows for opened beauty products to be returned within 60 days of purchase, “no questions asked.” Make sure you save your receipt or invoice because if you don’t, you’ll receive store credit. If you’re returning an online purchase via mail, call 1-888-607-4CVS to arrange your return. Or take it to your nearest CVS location. (For reference, the Beauty Guarantee covers: cosmetics, skin care, nails, healthy skin care, sun care, hair care, hair accessories, hair color, ethnic hair care and fragrance.)
JCPenney: Customer service confirmed that opened products purchased both at JCPenney proper and Sephora Inside JCPenney can be returned or exchanged for the original purchase price with receipt. If you’re returning an online order, a pre-paid return shipping label is included, but original shipping fees are not reimbursed. The customer service agent did emphasize that you’ll get yo’ money back faster by returning in-store.
Kmart: Customer service confirmed that returns are accepted for refund or exchange on open products as long as you have your receipt. Returns must be made within 30 days of purchase, via the website.
Kohl’s: The retailer’s “No-Questions Asked — Hassle Free” policy covers returns on opened products. In-store returns with a receipt (or if purchased on a Kohl’s charge card) are eligible for full refunds or exchanges, at any time. If you don’t have a receipt, you’ll get store credit. For online returns via mail (no exchanges allowed), you will be responsible for shipping and handling charges, so go to a store location to avoid those fees.
Macy’s: Yes, “cosmetics can be returned at any time after purchase in new or gently used condition.” Even better: returns are free and you can return any time.
Rite Aid: Yes, any opened or used beauty product can be returned for a full refund with a receipt. Online purchases must be returned within 30 days of the ship date, minus shipping and handling charges, and cannot be processed in-store. For reference, the beauty categories covered are skin care/depilatories, sun care, bath/soap, hair care (shampoo, conditioner, styling and professional), hair color, cosmetics, ethnic beauty aids, fragrances, cosmetic organizers and personal care appliances.
Target: Yes, “most” opened beauty products can be returned to Target within 90 days of receipt or up to 120 days if you bought it on your REDcard. (The “most” part means there are some exceptions, like limited edition offer items.) But, all Target-owned brands, like Sonia Kashuk and up&up items, can be returned for a full refund up to one year after purchase as long as you have your receipt. For online orders, just create a complimentary return label online or return to your nearest store location.
Ulta: According to Ulta’s Guest Services page, any product can be returned within 60 days of purchase or online process date. Just keep the receipt. After 60 days you’ll be issued a store credit rather than a refund. For online returns, you’re responsible for both the return and original shipping fees. (Note: this entry has been updated to reflect current policy.)
Wal-Mart: Per the policy stated on the website, health and beauty items in “its original package” must be returned within 90 days of receipt and online returns offer free return shipping. In regards to opened beauty products, a forthcoming customer service representative said that those returns “should not be a problem” in-store or online and if it is, call customer service. However, for in-store returns or exchanges, the final decision is up to the store manager as locations in “high risk theft areas” may not be as liberal in allowing returns on opened products.
Walgreens: Maybe. Per the website and company representative, returns of opened beauty and cosmetic products are at the discretion of your store manager and “usually in the form of a Walgreens card.” Womp womp.
For a more comprehensive list head over to Fashionista.